Returns & Exchanges
At Arpita & Sulakshana, we strive to ensure every handcrafted piece meets your expectations, but if you are not entirely satisfied, we offer a seamless return and exchange process within 7 days of delivery. Please ensure that all garments are unworn, unwashed, and retain their original designer tags and packaging.
Initiate Request
Log into your account or visit our 'Track Order' page to submit a return or exchange request using your order ID and registered email address.
Quality Approval
Our team will review your request within 24-48 hours; once approved, you will receive a confirmation email with detailed shipping instructions.
Package & Pickup
Securely pack the item in its original box and we will arrange a complimentary reverse pickup from your delivery address at a convenient time.
Refund Processing
Upon receiving the item at our warehouse and passing a quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing