Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. Since many of our garments are handcrafted, we recommend comparing your measurements with our chart or contacting our stylists for personalized sizing advice.
What is the standard delivery timeline for orders?
Domestic orders typically arrive within 7-10 business days, while international shipping may take 12-15 business days. Please note that custom-made or 'made-to-order' pieces may require additional production time.
Do you offer customization or bespoke services?
Yes, Arpita & Sulakshana offers customization for specific designs. You can reach out to our team via the 'Custom Order' button or email us to discuss alterations in color, length, or fit.
What is your return and exchange policy?
We accept returns on unworn items with original tags within 7 days of delivery. However, please note that custom-made outfits and sale items are final sale and cannot be returned or exchanged.
How should I care for my designer garments?
To preserve the intricate embroidery and delicate fabrics used in our collections, we strictly recommend professional dry cleaning only. Store your garments in a cool, dry place inside the provided garment bags.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and net banking. For international customers, we provide secure checkout via PayPal and Stripe.